General Conditions of Sale – Internet

These General Terms and Conditions of Sale (referred to as "TCS") apply, without restriction or reservation, to any purchase of the following services:

Excursion - Guided Tours - Traveler’s Transport - Hotel or restaurant reservation

as proposed by the Provider to non-professional clients ("The Clients or the Client") on the website wwww.franceluxurytour.fr .

The main features of the Services are presented on the website wwww.franceluxurytour.fr.

The Customer is required to read it before placing an order. The choice and purchase of a Service is the sole responsibility of the Customer.

These T&C are accessible at any time on the website wwww.franceluxurytour.fr and shall prevail over any other document.

The Customer declares having read these GCS and having accepted them by checking the box provided for this purpose before implementing the online ordering procedure on wwww.franceluxurytour.fr website.

Unless proven otherwise, the data recorded in the Service Provider’s computer system constitutes proof of all transactions concluded with the Client.

The Provider’s contact details are as follows:

France luxury tour  is a trademark of france minibus SAS which is a Private company with a share capital of 10 000 Euros. Its registered office is situate 31 Avenue de Ségur 75007 Paris , France. It is registered as a limited liability company with the Registre du Commerce et des Sociétés de Paris under Company Registration Number FR B 794999722.

– Professional Liability Insurance France: Policy n° 2210617B, held with MMA France.

– Tourism Transportation license : EVTC 092 13 0286 

– Group Transportation license 2016/11/0003385

The Services presented on the website wwww.franceluxurytour.fr are offered for sale in the following territories:

France.

The Services are provided at the rates in force listed on the site wwww.franceluxurytour.fr, when the order is registered by the Provider.

Prices are expressed in Euros, excluding VAT and including VAT.

The rates take into account any discounts that may be granted by the Provider on the website wwww.franceluxurytour.fr.

These rates are firm and cannot be revised during their validity period, but the Service Provider reserves the right, outside of the validity period, to modify the prices at any time.

The payment requested from the Client corresponds to the total amount of the purchase, including these fees.

An invoice is issued by the Service Provider and given to the Client when providing the ordered Services.

Some orders may be subject to a previously accepted quote. The quotes established by the Provider are valid for a period of 30 days after their establishment.

We operate all year round. We provide  private transportation services by sedan, minibus or motorcoach  with pick-up and drop-off at the hotel,  services of multilingual driver-guides , guides or drivers only according to the description of the tour . We may not be held responsible for any delay, disruption, illness, strike, bad weather, loss of personal belongings or failure to join the tour that may occur due to factors beyond our control.

By booking a reservation for the Services through the Site, you acknowledge that you accept these Terms of Service and our Privacy Policy. In addition, you warrant that you are 18 years of age or older, that you possess the legal authority to enter into these Terms of Service, use this Site, and book the Services or purchase goods, and that all information you supply is and will be true and accurate. You further agree that you will use the booking functionality of this Site to make only legitimate reservations for you or others for whom you are legally authorized to act. Any false or fraudulent reservation is strictly prohibited, and any user attempting such a reservation may have their account terminated.

The sale will be considered valid only after full payment of the price. It is the customer's responsibility to verify the accuracy of the order and to report any errors immediately.

Any order placed on the website www.franceluxurytour.fr constitutes the formation of a contract concluded remotely between the Client and the Service Provider.

The Customer will be able to follow the progress of their order on the site

PRICING

All fares and prices are in Euros (all taxes included and considering the VAT applicable on the day of the order) and are subject to change in the event of economic instability, seasonal variations, or other external events. Unless specified, meals, entrance fees to places visited during the tours and gratuity for the guide are not included. Our prices vary depending on the size of your group and the length of the tour.

METEOROLOGICAL CONDITIONS

If the tour or any part of this service can’t be delivered due to weather conditions, it shall not give rise to any refund.

TRAFFIC CONDITIONS

Because of traffic conditions, France luxury tour  can’t be held responsible if:

the tour has to be shortened

the clients miss a train, a flight, etc …

all the sites mentioned in one tour can’t be seen or visited

Full payment is required at the time of reservation. Listed prices   include applicable sales tax, fees or guide gratuities.

We accept the following credit cards: Mastercard, Visa, American Express. 

Payment data are exchanged in encrypted mode thanks to the protocol defined by the authorized payment provider involved for banking transactions carried out on the website wwww.franceluxurytour.fr.

The payments made by the Client will only be considered final after actual receipt of the amounts due by the Service Provider.

The Service Provider will not be required to proceed with the provision of the Services ordered by the Client if the latter does not pay the price in full under the conditions indicated above.

Refund amounts vary according to the cancellation timeframe. See the following list for details

Cancellations costs for Transfer and hourly disposal service :

for Cancellation prior 24 hours no charge

for Cancellation between 6h and 2 h prior  departure time 20 %

for Cancellation and no show 2h before departure time 100% charge

Cancellation costs for  Excursion :

-for cancellations less than 48 hours prior to departure, 100 % charge;

-for cancellations more than 24 hours prior to departure 10 % charge

-Cancellation Cost for bespoke Itineraries and Events logistics

   More than 7 calendar days before the service begins: 10% cancellation fee.

-Cancellation between 7 and 3 calendar days before the service begins: 30%cancellation fee.

- NO REFUND if canceled within 72 HOURS of the service starts.You will be charged a 100% cancellation fee.

The Services ordered by the Client will be provided according to the following terms: 

Said Services will be provided on the date and at the time indicated from the final validation of the Customer’s order, under the conditions provided for in these GCS with the pickup at the address indicated by the Customer when ordering on the website wwww.franceluxurytour.fr .

The Service Provider undertakes to make its best efforts to provide the Services ordered by the Client, within the framework of an obligation of means.

In the absence of reservations or claims expressly issued by the Client upon receipt of the Services, these will be deemed to comply with the order, in quantity and quality.

To resolve any issues you may encounter during your tour or transportation, please contact our services immediately by calling +33 1 73 79 01 85. Any complaints made after the tour will not be considered and cannot be subject to a refund. If the issue can’t be solve, please provide confirmation by email reservation@franceluxurytour.fr, with all related documents. 

No claim can be validly accepted if the Client fails to comply with these formalities and deadlines.

The Service Provider will reimburse or rectify the Services as soon as possible and at its own expense, provided that the Client has duly proved the lack of conformity.

Given the nature of the Services provided, orders placed by the Client do not benefit from the right of withdrawal.

The contract is therefore definitively concluded upon the placing of the order by the Client according to the terms specified in these GTCS.

The Service Provider cannot be considered liable or in default for any delay or non-performance resulting from the occurrence of a case of force majeure usually recognized by French law.

In accordance with the law, the passengers in our vehicles are guaranteed an unlimited amount, against all accidents, within the limits of liability of the carrier. The guaranteed limit hold luggage is 150 euros per passenger. Each loss, theft or damage must be declared to the driver . The hand luggage is under your entire responsibility. Luggage with a value exceeding this amount should be subject to prior notification. Police Number MMA : 119004587

The Client is informed that the collection of his personal data is necessary for the sale of the Services and their execution and delivery, as well as their transmission to third parties involved in the performance of the Services. This personal data is collected solely for the execution of the service contract.

8.1 Collection of personal data

The personal data collected on the website wwww.franceluxurytour.fr are as follows:

Account opening

During the creation of the Client/user account: 

First and last names, postal address, phone number and email address.

Payment

As part of the payment for the Services offered on the website wwww.franceluxurytour.fr, it records financial data related to the bank account or credit card of the Client/user.

8.2 Recipients of personal data

The personal data are used by the Service Provider and its co-contractors for the execution of the contract and to ensure the efficiency of the provision of services, their realization and delivery.

The category(ies) of co-contractor(s) is/are:

• The payment institutions providers

The data controller is the Service Provider, within the meaning of the Data Protection Act and as of May 25, 2018, of the Regulation 2016/679 on the protection of personal data.

8.4 restriction of processing

Unless the Customer expressly agrees, his/her personal data is not used for advertising or marketing purposes.

8.5 Data retention period

The Service Provider will retain the data thus collected for a period of 5 years, covering the time of prescription of the applicable contractual civil liability.

8.6 Security and confidentiality

The Service Provider implements organizational, technical, software and physical measures in terms of digital security to protect personal data against alteration, destruction and unauthorized access. However, it should be noted that the Internet is not a completely secure environment and the Service Provider cannot guarantee the security of the transmission or storage of information on the Internet.

8.7 Implementation of the rights of Clients and users

In application of the regulations applicable to personal data, Clients and users of the website wwww.franceluxurytour.fr have the following rights:

They can update or delete their data in the following ways:

• They may delete their account by writing to the email address indicated in article 9.3 "Data controller"
• They may exercise their right of access to know the personal data concerning them by writing to the address indicated in article 9.3 "Controller"
• If the personal data held by the Service Provider are inaccurate, they may request that the information be updated by writing to the address indicated in article 9.3 "Controller"
• They may request the deletion of their personal data, in accordance with applicable data protection laws by writing to the address indicated in article 9.3 "Controller"
• They may also request the portability of data held by the Provider to another provider
• Finally, they may object to the processing of their data by the Provider

These rights, insofar as they do not conflict with the purpose of processing, may be exercised by sending a request by mail or email to the Data Controller whose contact details are indicated above.

The data controller must provide a response within a maximum period of one month.

In case of refusal to grant the Client’s request, the latter must be motivated.

The Client is informed that in case of refusal, he may file a complaint with the CNIL (3 place de Fontenoy, 75007 PARIS) or refer the matter to a judicial authority.

The Client may be asked to check a box in which they agree to receive informational and advertising emails from the Service Provider. He will always have the possibility to withdraw his agreement at any time by contacting the Provider (contact details above) or by following the unsubscribe link.

The content of wwww.franceluxurytour.fr is the property of the Seller and its partners and is protected by French and international laws relating to intellectual property.

Any total or partial reproduction of this content is strictly prohibited and may constitute a copyright infringement.

These GTCS and the operations resulting from them are governed by and subject to French law.

These GTC are written in the French language. In the event that they are translated into one or more foreign languages, only the French text would be authentic in case of dispute.

For any complaint please contact the customer service at the postal or email address of the Provider indicated in ARTICLE 1 of these GCS.

The Client is also informed that he can resort to the Online Dispute Settlement (RLL) platform: https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home.show

All disputes concerning the purchase and sale transactions concluded pursuant to these GCS and which have not been settled amicably between the seller or by mediation, will be submitted to the competent courts under the conditions of common law.